Return & Refund Policy

Return Eligibility and Time Limits

BAGGU accepts returns on full-priced items within 30 days from the purchase date. To be eligible, items must be unused, unwashed, and returned with original packaging and all tags attached. Apparel must be unworn. Items showing signs of wear beyond a simple try-on cannot be returned.

Sale items, including those from sale collections or purchased during promotional events, are final sale and not eligible for return or exchange under any circumstances.

Return Methods and Fees

If you return an item by mail, a $4.95 restocking fee will be deducted from your refund. However, returns made in person at a BAGGU physical store, as well as returns processed as exchanges or store credit, do not incur this fee. Bringing your return to a store location can save you this fee and generally results in faster processing.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

How to Initiate a Return or Exchange

1. Contact BAGGU through the store’s contact page to start your return or exchange. Do not ship items back before receiving instructions, as this can delay your refund or exchange.
2. If mailing the item back, follow the return instructions provided and include all original packaging and tags.
3. Once we receive your return, we will inspect it to confirm it meets our return criteria.
4. After approval, refunds will be issued to your original payment method.

Refund Processing Time

Refunds typically take between 5 and 10 business days to process after we receive and inspect your returned item.

Exchanges

Exchanges adhere to the same process as returns. Please contact us first via the contact page to arrange an exchange before returning your item or visiting a store.

Price Adjustments

If you purchase a full-priced item and it goes on sale within 7 days, BAGGU will refund the difference once per item as a courtesy. This adjustment will be returned to your original payment method.

Order Cancellation

You may cancel your order within 24 hours of purchase. After this 24-hour window, orders are processed and shipped according to standard procedures and cancellation is no longer available.

Contact Us

To begin a return, exchange, or for any questions regarding your order, please reach out to BAGGU through the store’s contact page or email us directly at yirofmatthias@gmail.com.